General liability insurance for tech companies

Because physical risks still happen

Even digital-first businesses face physical risks. General liability insurance covers claims for injury or property damage caused during your operations, protecting your finances and reputation.

What this covers

General liability (or public liability) insurance protects against claims for physical harm or property damage caused to third parties. It’s essential for tech firms engaging with clients, visitors, or hardware.

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Bodily injury

Covers medical expenses and compensation if a visitor is injured in your office.

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Property damage

Pays for damage caused to a client’s property during your work.

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Products liability

Protects you if hardware or devices you sell cause injury or damage.

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Legal defence costs

Covers legal fees, even if you’re not at fault.

Why you might need this

Even if your business is cloud-based, physical risks still exist. This cover shields you from expensive claims.

When it becomes essential

  • Hosting visitors at your office.
  • Working off-site at client premises.
  • Attending trade shows and exhibitions.
  • Selling or distributing tech products.

A real-world scenario

While installing a server at a client’s office, your engineer accidentally knocks over and damages valuable equipment. General liability insurance covers the repair costs and legal defence if the client sues. It’s a classic public liability claim, where someone else’s property is damaged during your work.

What to remember

This doesn’t cover financial losses from professional mistakes (that’s Professional Indemnity (PI)) or data breaches (cyber insurance). It’s about protecting against physical risks.

Why it’s critical for tech businesses

From SaaS firms to IoT device manufacturers, tech companies face everyday risks:

  • Visitors can get injured in your office.
  • Hardware installations can lead to accidental damage.
  • Exhibiting at events creates public exposure.

We’ve reviewed countless policies where growing tech firms didn’t realise they needed this coveruntil it was too late.

Is general liability insurance right for you?

You’ll likely need it if:

You meet clients in person.
Your team works on-site for clients.
You distribute physical tech products.
You attend conferences or exhibitions.

How we help

We explain where general liability fits in with your other covers.

We’ll get proof of cover sorted quickly if it’s contractually required.

We’ve helped tech firms avoid overlaps or gaps between liability, PI and cyber policies.

What our customers say

Questions we get asked (and answers)

Doesn’t PI cover physical damage? No – PI covers financial loss from mistakes in your services, not physical accidents.
What about my employees? Employee injuries are covered by Employers’ Liability, which is different and often bundled together.

Not sure if you’re covered?

Let’s take a quick look at your current policy and flag any gaps. No jargon, no pressure.